|
Press Release |
|||
|
Serviont receives "Honourable mention" in the Peppers and Rogers Group Asia 1 to 1 Innovator AwardsChennai, October 17, 2002. Serviont Global Solutions Ltd., a global provider of business response solutions, formally announced that it has received an "Honourable mention" in the Peppers andRogers Group Asia 1 to 1 Innovator Awards. Peppers and Rogers Group Asia (recognized as the world's pre-eminent management consulting firm) conducted the "Asia 1 to 1 Innovator Awards" in the month of May 2002 and results were announced during the last week of August. The aim of these awards was to highlight leading companies in Asia that have set in motion creative or effective one-to-one marketing / CRM initiatives in their businesses by utilizing outstanding customer-driven strategies that, integrate customer touch points, create seamless relationships and present a unified face to the customer. The Serviont entry has been judged as an outstanding example of one-to-one customer-focused strategy and is one of the nine Honourable Mentions. The other 8 members include Avaya, Shanghai Roche, Raffles International Resorts & Hotels, LJ International, FAW-Volkswagen, Cathay Pacific Airways, Hang Seng Bank, and AMD. Serviont now joins the 13 organisations considered to have successfully implemented one-to-one strategies in Asia in 2001. "CRM is a powerful business revolution that is gaining ground in Asia," said Bob Fleming, CEO and Managing Partner for Peppers and Rogers Group Asia. "But it's only those companies that distinguish CRM as a successful process of integration, strategy, technology, training and cultural change that will be rewarded with loyal, satisfied customers. These special awards honour companies that have set in motion the most innovative and dynamic customer-driven solutions. It's not just a theory, but also a practice in these companies. They have recognized that CRM has to be instilled and not installed." "International recognition of this nature reinforces the belief our customers have in us to deliver & implement solutions of international standards, said Mr.M.Rangarajan, President & CMO, Serviont Global Solutions Ltd. "This also takes us a step closer to our vision of being the preferred global partner for Enhancing Business Response", he added. About Serviont Global Solutions With the mission of Enhancing Business Response of organizations worldwide, Serviont has revolutionized "customer experiences" through its Contact Center suite of products, solutions and Systems Integration services. A strategic shift towards customer intimacy and away from product excellence and operational efficiency is the order of the day (Source - Gartner Group). With Enhanced Business Response solutions from Serviont organizations are geared to take this shift head on. Serviont has successfully helped corporations in sectors like Banking & Finance, Insurance, Outsourced Call Centers, Telecom, Government, Transportation; acquire, service / retain customers and in the process substantially grow their profits and market leadership. Serviont products and solutions currently handle more than 15 million voice / fax / acd / web / email interactions per month. Its clientele include Bechtel, Citigroup, EDS UK, Etisalat Dubai, HDFC Bank India, Pinpoint Marketing Australia, Prudential Group, Rockwell e-commerce USA, Singapore Telecom, Shinsei Bank Japan, StanChart UK and State Bank of Mauritius. Visit www.servion.com for more information. About Peppers and Rogers Group Founded in 1993 by Don Peppers and Martha Rogers, Ph.D., Peppers and Rogers Group is a management-consulting firm recognized as the world's leading authority on customer-based business strategy. The company is dedicated to helping enterprises identify differences within the customer base and to use that knowledge to gain a competitive advantage. Recognized in 2001 by the World Technology Network as having played a significant role in developing the field of CRM, Don Peppers and Martha Rogers, Ph.D. are the co-authors of the revolutionary The One To One Future and a series of business books that further develop the unique one-to-one methodology espoused by their firm. Peppers and Rogers Group is headquartered in Norwalk, Connecticut with a domestic and international network of 11 offices. The firm maintains a global client list that includes Visa International, Cerebos, BEA Systems, Bayer Corporation, Bentley Systems, Boise Cascade Office Products, Ford Motor Company, Hewlett Packard, Jaguar Cars, Lifeway Christian Resources, Lowe's, The United States Postal Service, Verizon and Volvo. For more information about Peppers and Rogers Group, visit www.1to1.com. Editorial Contact: Kathryn Kavicky Peppers and Rogers Group 203-642-5307 kkavicky@1to1.com top of page |
|||