Live from San Francisco!
 

Your Host Gary Lemke

Key3Media, producers of Customer Relationship Management & Support Services Conferences and Expos, is proud to announce RealMarket Live!, the highly successful webcast program, will be broadcast live from San Francisco on October 24th, 25th and 26th. RealMarket Live! is a weekly webcast addressing the most important and relevant issues facing customer management organizations. It is an interactive, talk radio discussion format of the industries best and brightest minds. Offering a range of interviews and panel discussions, RealMarket Live! is a must see for all conference attendees. If you are involved in managing customer relationships over the Internet, managing a call center, supporting technology or just interested in the future of the industry, make sure you hear from the RealMarket.

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Can't make it to San Francisco?    Catch the action by listening to a webcast replay. Just click on the session () you want to hear.
Note : All times listed below are Pacific time. Sessions will be available for listening within 1 hour of the ending time.

AGENDA
Tuesday, October 24, 2000
11:15 am - 11:45 am		Customer Service: The Killer App of E-Commerce?
		Greg Gianforte, CEO and Founder, RightNow Technology
12:00 noon - 1:00 pm		Click for Assistance: Don’t Make Your Customers “Go It Alone”
		Guy Jones, Senior VP Marketing & Founder, Island Data Robert LoCascio, President and CEO, LivePerson David Hsieh, VP Business Affairs and Co-Founder, FaceTime Scott Nilson, Director of Marketing, eSupportNow
1:15 pm - 2:15 pm		IT Self Service - New Strategies for the New Millenium
		Mike Maples, VP Marketing, Motive Stephen Sykes, Director of Business Development, Support.com Kurt Johnson, VP Business Development, Courion David Flesh, Director of Product Marketing, Peregrine Systems
2:30 pm - 3:00 pm		Transforming the Call Center into a Multi-media Contact Center
		Jim Szyperski, President and CEO, WebTone Technology
3:15 pm - 4:00 pm		2000 Users Choice Awards Ceremony (Tell me more)
		Sponsored by Customer Support Management Magazine and RealMarket
Wednesday, October 25, 2000
11:15 am - 11:45 am		Succeeding in the 1:1 World
		David Fowler, Senior VP Worldwide Marketing, Kana
12:00 noon - 1:00 pm		Making the Move to Self Service: What about Knowledge Management?
		Steve Robins, Director of Product Marketing/Analyst, Servicesoft, Inc. Roberto Aguas, VP Product Management and Strategy, ServiceWare Ralph Barletta, VP Knowledge Product Evangelist, eGain Norm Guadagno, VP Marketing, Primus
1:15 pm - 2:15 pm		Minute Marathon - 60 Great Ideas in 60 Minutes
		Randy Harris, Managing Director, Executive Intelligence John Warne, Senior Program Manager SMS, Meta Group Arthur Coombs, President, CEO, and Founder, Echopass Corporation Timothy Schmidt, Managing Partner, Encore David Brown, President and CEO, Service Management Intl Steve Lane, Aberdeen
2:45 pm - 3:45 pm		eCRM: State of the State
		Kirsten Berg-Painter, VP Marketing, Clarify David Fowler, Senior VP Worldwide Marketing, Kana Ralph Barletta, VP Knowledge Product Evangelist , eGain Tim Guleri, Vice Chairman and Executive VP Business Development, E.piphany
4:00 pm - 5:00 pm		What is the State of the Industry and What Does it Mean to You (with Kathy Grayson, Customer Support Management Magazine)
		Ivy Meadors, CEO, High Tech, High Touch Pete McGarahan, Help Desk 2000 Char Labounty, President, LaBounty and Associates Ron Muns, Founder and Chief Member Advocate, Help Desk Institute Kurt Johnson, VP Business Development, Courion
Thursday, October 26, 2000
11:30 am - 12:30 pm		Has CRM lost its Mojo - The future of CRM and e-Business
		Michael Merriman, VP Technology Solutions, Knowledge Impact Chris Selland,Vice President, Marketing, eSupportNow Bill Bunker, VP Product Marketing, Onyx Software Ed Schreyer Vice President, Peoplesoft
12:45 pm - 1:15 pm		Customerizing your eBusiness
		Brad Husick, VP Evangelism and Standards, Vignette