 Mark Selcow President and co-founder Merced Systems |
Mark Selcow is President and co-founder of Merced Systems. Selcow is an expert in increasing Agent and Supervisor Call Center productivity and quality by transforming Contact Centers into data driven organizations. He has worked across a variety of industries including Banking, Insurance, Telecommunications, and Travel. Under his leadership, Merced Systems was the first and only company in the category to reach profitability achieving this milestone in 2003.
Prior to Merced Systems, Selcow was a co-founder two other successful software companies including Consumer Health Interactive, a current subsidiary of Advance PCS focused on streamlining the communication between individuals and their health plan. Selcow holds an M.B.A. from the Stanford Graduate School of Business and a B.A. from Brown University. Merced Systems is a leading provider of contact center performance management systems, including enterprise class analytics, personalized dashboards, workflow and data integration. Merced Systems is focused on delivering advanced products to the contact center and related back office market. Merced Systems is based in Redwood City, CA. |