John Warne
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 John Warne Sr. Program Director, Service Management Strategies META Group, Inc. john.warne@metagroup.com 317-846-2477 |
Mr. Warne has more than 15 years of experience in IT, encompassing a broad background and knowledgebase in the areas of IT support and operations. He focuses on IT service management issues and technologies, including problem, asset and change management practices. Prior to joining META Group in March 1999, Mr. Warne held various technical and management positions at IBM/Tivoli, Software Artistry, Hewlett-Packard and Lockheed Missiles & Space. He received a B.S. in Math and Computer Science from Butler University. Areas of Coverage include: Primary Asset Management; Change Mgmt; Problem Management; Service Level Mgmt; Help Desk/Trouble Ticketing/Service Desk; Secondary Service Level Agreements (SLAs); Service Value Agreements (SVAs);; Console Mgmt; Event Mgmt. |
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