Biography
 John Goodman President www.e-satisfy.com john@e-Satisfy.com 703-524-1456 |
John has primary responsibility for promoting the e-Satisfy organization. Before the e-Satisfy merger, he was the founder and President of TARP, as well as an advisor to Customer Insites. Since 1972, he has managed over 1,000 separate customer service studies and assessed the customer service and complaint handling systems of over 800 corporations and government agencies. His clients have included 3M, Xerox, Toyota/Lexus, American Express, Compaq, Citibank, AT&T, and MCI. John graduated from Carnegie Mellon University with a BS in chemical engineering and received an MBA from the Harvard Graduate School of Business Administration. |