Ivy Meadors
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 Ivy Meadors CEO High Tech High Touch Solutions, Inc. Ivy@hthts.com (425) 398-9292 |
Ivy Meador's expertise in the support industry, developed over the previous 23 years in the creation, operation, and continuous improvement of Help Desks and Customer Support environments numbering in the thousands, has made Ivy one of the most advanced, senior individuals in our industry. As a seasoned, frequently requested, public speaker, for the past fourteen years, internationally renowned, Ivy Meadors, shares her highly contagious energy and excitement with her audience. Ivy puts the greatest emphasis on the value of people. Her exemplary background in management and technology were developed while working for US West Communications, IBM and her own firm, High Tech High Touch Solutions, Inc.
Ivy has shared her excitement and knowledge, nationwide, as a keynote speaker and as Co-Producer of the Help Desk Professionals and eCustomer Services and Support Conferences. She has been quoted and interviewed for her expertise repeatedly in leading industry trade journals. She was the publisher of the Support Solutions journal, which received international recognition. She presents both technological, customer focused and motivational speeches. She creates enthusiasm and excitement in her attendees giving them new ideas that they can apply immediately. She has received multiple letters from corporate executives and others that say they are still, "powered up" after hearing her speak and attending her conferences. Ivy's role as Chairman of the Board for the Help Desk Institute, her founding of the Help Desk Professionals Association and the first Technical Support Knowledge Management User Group (KMUG), as well as being on the Board of the Seattle Help Desk Local Chapter for six years, holding many positions, including President for four years, emphasizes her skills in effectively running and managing user group organizations. She also holds a position on the Boards of DCI, Support Services Conference & Expo and the Knowledge Management Consortium Institute (KMCI). Her belief is that everyone benefits most from networking and sharing information. Resources:
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