Biography
 Esteban Kolsky Sr. CRM Research Analyst Gartner |
Esteban Kolsky is a senior research analyst in Gartner Research, where he focuses on customer relationship management (CRM) and e-business.
Prior to joining Gartner, Mr. Kolsky founded a company that invented a technical architecture to provide point-of-need customer service. Mr. Kolsky has 15 years of experience, with eight years in technology and strategy consulting, customer service applications, CRM, help desks, and Internet-based and e-business applications.
Mr. Kolsky earned a bachelor’s degree in computer information systems from the California State Polytechnic University in Pomona. |