Dave Brown
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 Dave Brown CEO Service Management International daveb@smiweb.com +1 303-494-4932 x200 |
Dave Brown is a well-known and highly respected industry consultant, teacher, and author. Mr. Brown is founder and CEO of Service Management International (SMI); a global management consulting firm focused exclusively on customer service/support. With over 25 years of operational management experience (including senior management positions at Amdahl, Adobe Systems, and Broderbund Software), Dave Brown is considered an expert in the area of process improvement and change management. He has published one book (“Optimizing Support Center Staffing”) and numerous articles related to improving support operations. Dave writes regular columns for several industry publications and is a frequent speaker at industry events. |
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