Cassandra Millhouse
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 Cassandra Millhouse Lead Analyst Ovum Ltd. cam@ovum.com +44 207 551 9244 |
Cassandra Millhouse is Lead Analyst of Ovum Evaluates: Help Desk Software and Ovum Evaluates: Customer Relationship Management in the Front Office. She tracks these markets continuously, evaluating key products and providing consulting advice. Previously she designed and implemented custom software solutions, and provided software systems support. She specialises in expert systems and problem resolution and has a broad industry knowledge, obtained internationally, in sectors including finance, software and utilities. She is a frequent speaker and contributor to industry journals on the use of customer management and help desk technology.
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