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Your Moderator:
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Register Now
This webcast is available ON DEMAND
so you can listen now or later.
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Contact Centers with Nine Lives:
Business Continuity Strategies
In today’s contact center, it is increasingly more important to develop a hedge against disaster. Take labor strikes, power outages, terrorism and natural disasters. What steps have you put into place to ensure maximum up time for your operation? In this session, you will learn how to identify the most essential business continuity disciplines and strategies for smooth transition and recovery during exigent circumstances. Learn how you can mitigate risk in your contact center and maintain workflow integrity with the proper tools. Session topics include: Disaster Recovery, Transactional integrity and security, and Graceful Operations Scaling & Implementation.
What you will learn:
- Business continuity disciplines and how they link to contact center operations
- Strategies for hedging against disaster
- Examples of how you can use a mixture of hosted and CPE approaches for DR
About CRMAdvocate Live:
CRMAdvocate Live has become the most popular CRM webcast
program in the industry. And for good reason. CRMAdvocate Live was the first regular CRM webcast program and
almost 200 broadcasts have been produced.
CRMAdvocate Live steers clear of the vanilla "talking head" webcasts and provide an upbeat, interactive style that has been
compared to programming formats like "Larry King Live" and "Oprah." But make no mistake, we don't shy away from
the issues. Rather, CRMAdvocate's question-and-answer format challenges guest speakers with questions you want
asked.
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