"Architecting the Contact Center of Tomorrow, Today"

David Shapiro
Senior Manager
Accenture

Helen Fanucci
CxO, CRM Solutions
Sun Microsystems

At the heart of future contact centers is the objective to deliver a consistently differentiated, and personalized, customer experience, regardless of the interaction channel chosen by the customer. Integration costs often are the number one cost in implementing CRM and can be a primary driver defining success or failure. Learn how to unleash the potential of a solid architectural infrastructure from Accenture and SUN best practices.

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About the SUN CRM Expert Series