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 Mike Mansbach Vice President, Enterprise Marketing, Citrix Online |  Eric Jensen Senior Product Marketing Manager Citrix Online |
You're being asked to handle growing call volume with the same - or less - budget and support staff. At the same time, there's no such thing as an acceptable level of customer attrition or employee downtime. So what is the most cost-effective way to enable your support organization to be more productive and more efficient while also improving end-user service levels? You might be surprised... Join us for a 30-minute Webinar that will speak to technical support best practices which enable higher end-user productivity, demonstrate how customer loyalty is directly related to higher - or lower - revenue, and will change the way your organization views technical support! Find out why industry-leaders use GoToAssist to provide remote technical support. Learn the secret to focusing on the key types of incidents which consume most of the support organization's resources. Discover how increasing customer loyalty - while lowering support desk costs - will generate up to 20% more annual company revenue.
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