"Contact Center Best Practices:
YOU Have the Answers"

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Register to immediately listen to this
ON DEMAND webcast.
 

Bill Byron Concevitch Director, eLearning Business , Witness Systems

Host: Gary Lemke President RealMarket

Contact Center “best practices” is a common buzzword these days. A whole host of companies offer seminars, research papers, and access to databases for this valuable information (for a fee, of course).
 
Do you realize that a great deal of “best practice” content already exists in your contact center environment? A certain percentage of your agents are already engaging in best practice behaviors- but you don’t have a way to easily capture, identify or distribute the content.
 
How can you identify which agents have competencies in key areas- and how can you very quickly deliver best practice behaviors/processes to your entire contact center workforce?
 
Join this Web Session and learn how you can:

• Capture and identify best practice interactions in your center by call or interaction type- and very quickly turn the interactions into usable content. Business processes, product information and marketing offerings change often- you can’t afford to wait weeks or months for learning content to be created for your agents.
• Deliver the content to agents who are lacking in particular competencies (or provide them with training in new areas) and clearly measure the effectiveness of your training efforts.
• Demonstrate measurable value to your organization (and line yourself up for a promotion) by working on a project that has wide ranging impact within your contact center organization.

 

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