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 Featured Guest: Andrew Rawson EVP - Marketing and Business Development, RightAnswers |  Host: Gary Lemke President RealMarket |
Self-Service is causing sweeping changes in the way customer support is delivered over the web and in the process causing the economics of support to fundamentally shift. This evolution in the external support world means the long-term success of internal Help Desk self-service is no longer a question of “if” but simply “when”. Internal Help Desk managers need to understand both the economic drivers and the historical barriers to self-service adoption as well. Join us for a discussion of “Self-Service won’t work here...” and other modern myths. We will also discuss the tools and technology that are ready for prime time and, in the process, we will present a framework that you can use to create a coherent, logical self-service strategy for your own organization.
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