"Complete Service Management:
Beyond the Help Desk"

Kelly Blice
Director,
FrontRange Solutions

Mark Angel
Programmer, Analyst
Alex Lee, Inc.

It's not enough to be happy with an efficient Help Desk operation. A winning system means accounting for all components of a Service operation so that your team can command complete customer information at all times and exceed expectations, always.

Complete Service Management includes Help Desk, Service Level, Asset and Knowledge Management. Integrating each component into your Help Desk not only allows your IT Director to have all customer information at their fingertips and run business smoothly, it embeds best practices into your operation for sustained success.

This free webcast will demonstrate practical steps for turning a competent Help Desk system into complete Service Management synergy. Attendees will learn:

Which analytical capabilities contribute the most to an organization's success.
How to make technicians more productive so they can service m ore customers effectively.
How to track and manage service level agreements in order to exceed customer expectations.
How organizations efficiently deal with higher support levels demanded by remote and mobile workers.

Copyright Š2003 RealMarket, Inc. All rights reserved.

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