"Speech Self-Service Goes Mainstream"

Terry Saeger
Vice President,
Sales
Convergys

Art Peck
Regional Systems
Architect,
Sun Microsystems

Do you want to implement speech self-service in your contact center but aren't sure how to make it happen? Stymied by technical questions and implementation costs? Telephone interaction continues to be the dominant channel of customer communication and Advanced Speech Recognition (ASR) holds the key to restoring customer convenience to telephone contacts. Hear how Convergys and Sun provide world-class speech self service and increase customer satisfaction while reducing costs compared to live agents and/or touchtone automation.

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