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 Danny Mason Vice President, NextPage |  Host: Gary Lemke President RealMarket |
Most service centers don’t get started with knowledge management because of the time and resources to get up and running. This Webcast will help you get a smart start on KM in your service center by teaching you how to identify the knowledge you already have, capture knowledge from analysts natural problem-resolution workflow then reuse it to make your service center more efficient. We will guide you through the process of how to get up and running with KM in one day, then how you can implement simple procedures to get the most from your knowledge management solution.
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