Your Money’s Worth:
Business Value in VoIP Recording
 
 
Voice over IP ('VoIP') is increasingly gaining interest, not only in contact centers, but also throughout many types of business areas. It's now inevitable that VoIP will be deployed in call centers of all sizes- and businesses of all types. Recording VoIP interactions is a less expensive than recording interactions via traditional phone switches. More importantly, the business value of recording VoIP interactions can also be more substantial since business and workforce optimization efforts can impact customer service groups, but also sales, marketing, back office operations, services groups and other related business areas. Join us for an informative conversation with Greg Sherry, Director, Marketing and Business Development for Witness Systems, whose background includes leading quality and business optimization efforts at a U.S. wireless telecom company.

What you will learn:
• Understand the business drivers that make recording VoIP interactions a compelling proposition
• Discover multiple examples of how companies have discovered real value in VoIP interaction recording
• Realize optimization of your business/workforce in ways you may not have previously considered