"Creating the Virtual Contact Center"

Lawrence Byrd
Convergence Strategist
AVAYA

Ron Lott
Sr. Market Segment Manager,
Telecommunications
Sun Microsystems

A virtual contact centers is a network of distributed agents and multiple contact centers, integrated through common interaction routing, management, reporting and other enterprise applications. Learn how you can leverage IP networking and distributed software, to provide better service with cost savings from labor-saving and better skill usage.

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About the SUN CRM Expert Series