"Gartner's CRM Vision: Moving From Disillusionment to Real Value"

---

Featured Expert: Scott Nelson Vice President and Research Director Gartner Group	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer 8 Basic - download ]

Running Time: 20min 15sec;   Release Date: 4 January 2002
Copyright ©2002 RealMarket, Inc. All rights reserved.