26-Jul-04	Jim Grant, Vice President and General Manager, Remedy RealMarket had the opportunity to catch up with Jim Grant, General Manager for the Remedy business at BMC. He’s been quite busy recently with a string of acquisitions as well as recapturing momentum lost during the Peregrine era of Remedy’s existence. Remedy has long been a player in the IT Service Management (ITSM) arena and is looking to further exploit the CRM opportunity.
22-Jun-04	Zach Nelson, CEO, NetSuite Recently, RealMarket had the opportunity to spend time with Zach Nelson, CEO of NetSuite. In this interview, Zach shares his unabashed views about why most CRM solutions have missed the mark and are of limited value to business. In his opinion, most systems cannot do the one thing that is most important for the sales rep — transacting the order. Read on to find out what other bold claims Zach Nelson makes.
11-Jun-04	Dr. Moshe BenBassat, Chairman & CEO, ClickSoftware Recently, RealMarket had the opportunity to spend time with Dr. Moshe BenBassat, Chairman & CEO of ClickSoftware, a provider of software solutions that enable organizations to maximize field service delivery. Dr. BenBassat shares his vision of service optimization and discusses how companies are learning to service more customers per day with the same or fewer resources.
03-Jun-04	Michael Callaghan, Founder and CEO, Opus Group Performance Management is certainly a hot space and vendors are attacking it from multiple perspectives. RealMarket spoke with Michael Callaghan, Founder and CEO of relatively new player, Opus Group about their view of this fast-growing space and what makes them unique.
11-May-04	Darc Dencker-Rasmussen, Vice President Global CRM Initiative, SAP RealMarket caught up with Darc Dencker-Rasmussen on the heels of a good Q1 financial performance and just prior to their annual US user conference, SAPPHIRE. In this interview, SAP's CRM chief discusses their recent claim of the number one spot and how SAP is leading the way with an application and technology platform to drive the next generation of CRM.
04-May-04	Ed Mandel, President and CEO, Positive Software In August of 2003 Positive Software Systems launched ContactQ, a customer interaction data warehouse solution for optimizing sales and collections activities for telemarketing companies, service bureaus and enterprise contact centers. In this interview, Ed Mandel, Positive Software Systems President and CEO, speaks candidly about the drivers for ContactQ's success, the imperative to integrate inbound and outbound contact center operations, and the payoff of bringing outbound operations into the CRM fold.
13-Apr-04	Mike Doyle, Chairman and CEO, Salesnet In this interview, Salesnet’s Chairman and CEO, Mike Doyle, shares his candid thoughts on the current landscape in the CRM industry and indicates some of the driving issues. With the acquisition of Upshot by Siebel, it is clear that the ASP model is a model that is here to stay. Mike gives us an insight into the Salesnet philosophy and why a prospect should consider the ASP model.
17-Mar-04	Jim Foy, President, CEO and Director, Concerto Software Jim Foy, Concerto Software’s President, CEO and Director has just steered the company through a merger with Melita. Foy is no stranger to big deals: Concerto itself was formed from the merger of Cellit and Davox in January 2002. In this discussion, he talks about the global state of contact centers, the Melita merger and Concerto’s objective: becoming the number one provider of Customer Interaction Management (CIM) solutions.