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Eleven Easy Steps to Master the Art of Process Design

1. No vacuuming; create a cross functional team of process workers.
2. Conduct focus groups, brainstorming sessions to develop requirements and flow.
3. Work with post it notes to define the process elements required and allow you to move them around.
4. Identify a conflict resolution process that is fun.
5. Capture tasks associated with each work step and required responsibilities including skill sets needed.
6. Reward people for participating in the design process.
7. Make sure you prototype!!!! This will tell you if you are rounding home or caught in a pickle.
8. Keep process design sessions to no longer than 2 hours.
9. If you are integrating processes establish integration points and test your technology. Many technologies tout integration but little really provide it.
10. Bring in hired help or a good facilitator that knows how to develop great process designs. This will make the process easier and faster.
11. Have fun with it!!!! Celebrate successes!