Other CRM Resources

Call Center Careers - CallCenterCareers.com is an employment web site specializing in the call center and CRM industries.

Call Center eXchange - CCX has gathered information to help you transform your contact center into a world-class organization.

Call Center Ops - CallCenterOps.com provides information to those who are involved in customer service via a call center or help desk.

CallCenterWorld.com - The Internet's resource for Call Center, contact center, CRM, Help Desk, Customer Services information.

CIO.com CRM Research Center - Provided by CIO magazine and includes articles on all aspects of CRM. CIO.com aims to provide general CRM trends rather than providing press releases.

Communications Solutions - Provides readers the information they need to participate in computer-telephony integration and voice/data convergence.

CRMAssist.com (IT Toolbox) - A communication and collaboration tool for collective groups of IT and business professionals to solve problems related to purchasing, implementation and support.

CRMCommunity.com - Resource for success in CRM.

CRMdaily (NewsFactor Network) - Customer Relationship Management News for Industry Professionals.

CRM Project - Website that examines how todays e-economy is transforming the nature of the relationships companies have with their customers.

CRM-toolkit - Holds what it takes to run a successful program and project. It contains the tools and key drivers all managers should use to achieve implementation success.

CRM2day.com - CRM2day.com is an online resource center for CRM that provides an insight into the new Customer Economy. Updated everyday, it provides professionals with news stories, trends, articles, white papers, case studies, presentations, webcasts, live and web events listing, a forum, a career section and a CRM-Expo.

CRMSoftwares - Software and business development training CDs available at CRMsoftwares.com.

Customer Care Institute - Focuses on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions.

Customer Management Zone on InsightExec - Customer Management Zone on InsightExec, is the place to come for support, advice and expertise on all aspects of customer management..

customerserviceweek.com - Visit customerserviceweek.com for free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct. 4-8). This five-day celebration offers companies - from small businesses to Fortune 500 firms -- the chance to honor customer service, call center, help desk and tech support, teleprofessional and other frontline staff for their hard work and dedication throughout the year, while also thanking customers for their patronage.

Customer Service Week - The Celebration Source - Customer Service Week is celebrated annually during the first full week in October. Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution. CS Week was begun by the International Customer Service Association in 1988. In 1992 the U.S. Congress proclaimed CS Week a nationally recognized event.

eCRMGuide - Customer Relationship Management in the E-Business World. A Source for Customer Relationship Management Technology.

GreaterChinaCRM.org - The First bilingual (English and Chinese) CRM portal in Greater China i.e. Mainland China, Hong Kong, Taiwan.

HelpDesk.com - The Service and Support Industry online resource.

Helpdesklist.com - Site aims to present an unbiased appraisal of several of the leading software options, listing their pros and cons, and thus reduce the amount of leg work a prospective buyer would have to do.

InformationWeek on CRM - Provides news, tools, and resources for CRM related topics.

IntelligentCRM - Online Portal for CRM.

MarketingNPV - MarketingNPV helps Chief Marketing Officers and their departments use better processes, proven practices, and simple analytic tools to make better marketing decisions every day.

Office Tech Services - Distributors of Service Management and Wireless Dispatch Software.

Peppers and Rogers Group - The Peppers and Rogers corporate portfolio includes thought leadership and strategic consulting services, designed to increase customer loyalty and satisfaction, while increasing profitability.

Philip Verghis' Help Desk FAQ - The definitive global resource for helpdesks, customer relationship management and technical support.

Purchasing Research Service - The Purchasing Research Service is an independent, global service for purchasing and supply-chain professionals across the world of business, operated by WMRC on behalf of the International Federation of Purchasing and Materials Management (IFPMM).

SearchCRM.com - SearchCRM.com is the Web's best guide for Customer Relationship Management (CRM) decision makers. SearchCRM.com provides business leaders with information relating to the most pertinent issues facing companies that are in the process of developing, designing and implementing CRM initiatives. With its combination of original daily news, recognized experts, hand-picked Web links, webcasts and customized research, SearchCRM.com offers CRM decision makers a rich collection of insight on this fast-changing industry. The site also offers tips on vendors, product selection, deployment and management of CRM initiatives.

Service & Support Professionals Association (SSPA) - The Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations.

SupportIndustry.com - Supportindustry.com is an online resource dedicated to providing content and data on a variety of topics that directly relate to the profession of customer support.

Support Performance - The Support Industry Benchmark Database provided by Support Performance, offers web-based, real-time access to qualified support center and help desk metrics.

SupportZone.com - Seeks to serve Internet businesses by providing information on customer service on the Internet.

Talisma Resources - Resource section features information about eCRM and its use in specific Vertical Markets—with reports capturing emerging trends, statistics, and expert views.

TechRepublic CRM focus - Resource with links to CRM information sites.

Telepricing.com - Resource that has Automated RFP/RFQ Submission System that serves Buyers and Vendors within CRM, Call Center, IVR, CTI, Telephony, ASP and Related arenas.

TMCnet.com - Provides magazines, news, and other informational resources.

ZDNet: CRM Resource Center - Provides news, tools, and resources for CRM related topics.