Other CRM Resources

1to1 Magazine - Published eight times annually, 1to1 Magazine provides predictive, relevant and actionable information that helps business leverage customer-based business strategies to drive bottom-line results. Its case study-driven format illustrates the best practices for achieving maximum ROI on a CRM initiative.

AFSMI's Professional Journal - The monthly journal of AFSMI, an organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry.

Call Center Magazine - CallCenter Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.

Communications Convergence - Provides Enterprise IT, Service Providers and the Channel with technically-astute product coverage and sophisticated analysis needed to make informed buying decisions of converged solutions.

Communications Solutions - Provides readers the information they need to participate in computer-telephony integration and voice/data convergence.

The Customer Communicator - Written for frontline customer service representatives. Each month this lively publication provides reps with the skills, techniques and motivation they need to become productive members of the customer service teams.

Customer Inter@ction Solutions - A source on inbound, outbound and customer service management. It has been published continuously since 1982.

Customer Interface - A source for information on new and evolving strategies and tactics enabling readers to have a better understanding of all call center applications.

Customer Relationship Management Magazine - Aims to help organizations leverage their customer knowledge to better identify, sell to and service their client's needs and improve profitability through higher levels of customer interaction. A Freedom Technology Media Group publication.

Customer Service Newsletter - Customer Service Newsletter reports on practical, action-oriented techniques and tactics for improving your customer service operations.

Internet Telephony - A magazine that provides readers with the information necessary to learn about and purchase the equipment, software and services they need to take advantage of Internet telephony.

MarketingNPV Journal - Published six times a year, the magazine is designed to raise awareness, provide perspective, frame important issues, and showcase effective solutions in marketing decision making.

Mobile Enterprise Magazine - Targeted at decisionmakers responsible for selecting and purchasing mobile and wireless solutions and implementing them into the business processes of the enterprise.

Red Herring - Provides a look at technology companies and industries, and evaluates technology as an asset.

Tele.com - Provides coverage of both business and technology issues facing the next-generation of public network service providers.