Other Resources
Analysts | Associations | General Publications | Online Resources | Publications
E-Zines: CRM-related trade publications that publish online material. If you know an additional resource we have overlooked, please let us know by contacting Andy Gilchrist.
 Call Center News Service -
The Call Center News Service is about everything that goes into the connection between a company and its customers: all the stuff that makes communication possible.
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| CC News -
An enews report for customer care and call center professionals.
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| CRMdaily (NewsFactor Network) -
Customer Relationship Management News for Industry Professionals.
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| callcentres.net - Was launched to provide specialised research, analysis and industry information to the Call Centre Industry.
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| destinationKM Communicator - Provides the latest insight into knowledge management, collaboration and e-learning once a month.
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| eCustomerServiceWorld.com -
An on-line magazine for customer-focused managers, Customer Service, CRM and Call Centre professionals. Originates in the UK.
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| eFlash -
Monthly email update that addresses issues converging around the eCommerce and customer service industries.
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| eService Wire -
One issue per quarter to dedicated to partner news and events in appreciation of the organizations within their eService Partner Connection.
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| GoodExperience.com -
An e-zine monitoring the online customer experience, from Mark Hurst and Creative Good.
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| INSIDE 1to1 -
Written by Peppers & Rogers Group's editorial staff and experienced consultants, INSIDE 1to1 is a free e-newsletter that provides a weekly look at the best practices, issues and events driving successful CRM initiatives.
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| On Target Newsletter -
E-zine published every three weeks covering CRM related topics.
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| Primus Xtra! -
Monthly e-zine includes news and information about Primus, Primus products and services, and the Primus User Group, as well as periodic excerpts from industry white papers, a monthly book review, and information regarding upcoming industry events.
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| Reservoir Reflections by Reservoir Partners -
A monthly letter expressing strategies and points of view to help companies acccelerate their Relationship Management strategies.
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| Sales Horror Stories -
A Free E-Mail Newsletter from Sales Autopsy - a postmortem of your sales that died.
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| SupportIndustry.com -
A weekly newsletter for support organizations to gain insight into the IT industry.
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