Other CRM Resources

Association of Support Professionals - The Association of Support Professionals is an international organization dedicated to the advancement of the technical support profession and a community where individual members can share ideas, insights, and experiences with their colleagues.

AFSMI - The Association for Services Management International (AFSMI) is an organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry.

American Productivity & Quality Center - The American Productivity & Quality Center (APQC) is a resource for process and performance improvement for organizations.

Austin Call Center Alliance - A membership organization of Central Texas call center professionals and industry suppliers.

Call Center Network - Serves contact center managers and professionals around the world by providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the contact center environment.

Catalyst Foundation - The Catalyst Foundation, developer of the Catalyst CRM Methodology, has the objective of promoting best practices in implementing CRM systems.

Consortium for Service Innovation - The Consortium for Service Innovation is a non-profit alliance of technical support organizations that are working together to solve industry-wide challenges.

Customer Relationship Management Association - A member-driven organization following the trends, techniques, technologies & processes that help companies build and sustain long-term client and partner relationships; through meetings and events, CRMA offers an education and networking environment for those seeking to strengthen ties with clients and business partners.

Desktop Management Task Force - The DMTF is the industry organization that is leading the development, adoption and unification of management standards and initiatives for desktop, enterprise and Internet environments.

Help Desk 2000 - Provides Certification and Education programs for the support industry.

Help Desk Institute - HDI's mission is to set the standards, establish certification and training programs, provide access to industry resources, and to encourage member collaboration.

Hong Kong Customer Service Consortium - Specialises in Customer Service Excellence, Benchmarking, Customer Service satifaction surveys, Certified Call Center Training, etc.

Independent Service Network International - The Service Industry Association is a non-profit association of enterprises involved in the support of high-technology products in the marketplace.

Information Technology Services Marketing Association - The Information Technology Services Marketing Association (ITSMA) provides a wide range of events and services designed to help organizations improve the impact of their services marketing function, while at the same time providing professional development opportunities for their services marketing personnel.

International Customer Service Association - ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

National Association of Service Managers - Aims to improve the service industry's quality and effectiveness, foster communications and cooperation among managers in the service industry and provide quality educational opportunities directly related to the needs of the industry.

Personalization Consortium - The Personalization Consortium is an international advocacy group formed by businesses to promote the development and use of responsible one-to-one marketing technology and practices on the World Wide Web.

Routes To Market Association - Offers a forum for sharing knowledge and best practice.

Society of Consumer Affairs Professionals - Is dedicated to listening to members and delivering the tools needed to succeed in achieving customer loyalty for the company.

Service & Support Professionals Association - The Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations.

TSANet, Technical Support Alliance - Alliance of computer product providers.