Company Profile
With an install base of over 100 major international businesses and organizations, Wishbone Systems, Inc. has become the leading provider of field service and workforce management software. Its flagship product, Wishbone WorkManager, enables organizations to optimize support operations to internal or external customers by providing intelligent allocation and strategic scheduling of work and resources. Additional information on Wishbone Systems is available on the World Wide Web at www.wishbonesystems.com
Wishbone WorkManager Wishbone WorkManager is a software solution that enables organizations to intelligently allocate and strategically schedule tasks requiring on-site support, thereby ensuring optimal service to internal or external customers, intelligent resource utilization, and overall operational efficiency. Because of its unparalleled functionality, robust performance, and seamless integration with virtually any enterprise system, Wishbone WorkManager has become the preferred work management solution for over 100 businesses and organizations worldwide. Core functionality includes: · A Consolidated Intelligence Portal: The graphical interface, spreadsheet display, performance metrics, and comprehensive details on resources and work centrally located in one arena make WorkManager a virtual intelligence portal on support service operations. · Drag-and-drop allocation: Assigning individual tasks to the most appropriate resource has never been easier. User-defined rules shepherd users through optimal task allocation. After the task has been dropped, or allocated, all related data is automatically updated, so there is nothing more to do. · Automatic Scheduling: Optimally allocate literally thousands of tasks with the click of the mouse. After defining various user-defined criteria and scheduling objectives, users can quickly allocate all tasks in the queue and be assured that each task has been assigned to the most qualified resource. Additional options include single resource allocation, global resource allocation, and background scheduling. · Allocation Advisor: Combining the efficiency of AutoSchedule with the independent control of drag-and-drop task allocation, the Allocation Advisor function provides scheduling advice for individual tasks. The Advisor will list and prioritize all resources who satisfy the requirements of a particular allocated or unallocated task. · Work Requester: Empower your resources with the ability to solicit work. In addition to receiving work as assigned by managers, resources can request and receive work based on the standard considerations used by WorkManager when allocating work (e.g., availability, expertise, location, etc.). · Objective-based Scheduling: The primary objective of WorkManager is to minimize resource response time to internal or external customers while maximizing the extent to which resources are utilized. However, you can configure WorkManager to automatically schedule according to a combination of needs and objectives, for example, based on the priority of tasks, the location of tasks, or the dependency of tasks.