WebTone Technologies offers enterprise-wide e-business solutions that help companies improve customer care and turn service interactions into sales opportunities. WebTone’s Harmony Customer Care Suite integrates telephony and web-based communication technologies to provide: · Comprehensive Contact Management · Structured Forms for Advanced Self-help · Secure Messaging · Marketing Automation A pioneer in secure, Internet-enabled customer relationship management, WebTone was established in 1997 by the co-founder of the world’s first Internet bank to address the growing challenge of multimedia customer care.  
 

Contact Information: Address:       Phone: Fax: Web: E-mail: 3390 Peachtree Road Suite 600 Atlanta   Georgia 30326 USA (404) 439-8400 (404) 237-9150 www.webtonetech.com info@webtonetech.com

Company Facts: Founded: Ownership: Revenue: Employees: 1997 Private $5M - $10M 210 Product Platforms: Y2K Compliant: Systems: Databases: Yes Windows NT MS SQLServer

 
 

Core Products and Services

WebTone Response Response is a comprehensive contact management solution that allows businesses to manage high volumes of customer interactions via email, phone, fax, and other web-based communication channels by providing a unified multi-media queue and integrated workflow management. Blending advanced artificial intelligence and communications technologies with the human touch, Response enables businesses to provide high quality customer service experiences while enhancing customer loyalty and reducing operating expenses.
 
WebTone Gram Most e-mail systems available today fall short when it comes to reliable security. E-mail files are routed through system networks to a mail server, leaving the data public to unapproved viewing. This lack of security is of particular concern for companies communicating sensitive data, such as personal financial information and credit card numbers. As a result, sensitive information that must be communicated to the online customer is typically delivered by telephone. Rather than responding in a timely and cost-effective manner through the customer’s preferred medium, numerous voice mail messages may be exchanged in order to fulfill the request.
 
WebTone Guides As a customer service medium, e-mail has its drawbacks. Typically, customers are given little or no instructions for submitting e-mail requests. As a result, free-form e-mail requests often lack the necessary information required to complete the transaction or fulfill the request. Customer service personnel must then play “e-mail tag” with the customer in order to obtain the required information. The result is an inefficient, frustrating and costly process. Guides are pre-populated, customizable forms that allow an organization’s customers to help themselves with routine service requests, ensuring efficient and accurate request resolution.