Company Profile

Viadyne Corporation

Viadyne is a premier provider of Enterprise Information Technology Infrastructure Management solutions. Viadyne delivers solutions that provide organizations the ability to manage, control, and improve the supportability of their IT infrastructure. By focusing on both process and technology, Viadyne offers customers the ability to continually enhance IT services providing a competitive advantage, and improving economic profitability.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 1400 Bayly Street
Unit 11
Pickering   Ontario L4K4R2
Canada
905.420.3110
905.420.5618
www.viadyne.com
info@viadyne.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1998
Private
<$5M
Product Platforms:
Y2K Compliant:
Systems:
Databases:
 NT, 2000 Sun, Solaris HP-UX
MS SQL Server Oracle Sybase
 
 
Core Products and Services

viaTIL viaTIL is a comprehensive and cohesive suite of enterprise IT Service Management applications founded on the processes defined by the Information Technology Infrastructure Library (ITIL), the only consistent and comprehensive documentation of “best practice” processes for IT Service Management. viaTIL suite, comprised of: Help Desk, Problem Management, Change Management, Configuration/Asset Management, Procurement, Service Level Management, and Contact Management, incorporates and tightly integrates all the support and service processes required to promote a quality approach to achieving business effectiveness and efficiency in the use of information technology.
 
Action Request System Viadyne is a Value Added Reseller (VAR) of the Remedy Corporation's Action Request SystemŽ. The Action Request SystemŽ(AR System™) is a flexible foundation for automating complex business processes. More than 60 percent of Fortune 100 companies use AR System's platform-independent, open and scalable architecture. The AR System allows you to rapidly prototype, deploy and adapt enterprise applications for affordable, continuously optimized solutions. With the AR System you get the flexibility to manage your business, your way, with easily adaptable workflow and business rules. You'll see immediate benefits and fast return on investment (ROI) because the AR System was developed to be a minimal-training high-performance technology asset.
 

 

 

 

 

Representative Customers
    
    
    
    
    
    

 

Major Partners
Remedy Corporation    RemedyŽ is the world's leading supplier of eCRM and eBusiness infrastructure solutions. With over 8000 sites in production, more organizations use Remedy products for eCRM and eBusiness infrastructure management than any other solution. Remedy delivers service solutions that accelerate an organization's move to eBusiness and raise its agility to continually differentiate from competitors. Remedy's fast deployment programs and radical adaptability enable organizations to move more quickly to an eBusiness model, and to do so in a differentiated way. By focussing on internal and external service as competitive differentiators, our customers continually improve both their customer interactions and internal operations to raise satisfaction and lower costs.  
Telemon    Since 1978, Telamon has been meeting the needs of computing- and network-intensive organizations with a skillfully designed, professionally delivered product line and a commitment to customer service. Telamon's customers span a variety of markets, from enterprise management, help-desk, environmental monitoring, and dispatch to inventory, sales-force automation, and customer service.  
    
    
    
    

 

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