Company Profile
Support.com is a provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Support.com’s Version 4.0 eSupport Product Suite is a global release supporting six languages including: French, German, Spanish, Japanese, Korean, and English.
The Support Portal Hub The Support.com Support Portal Hub is the communications platform for all users involved in the support process and acts as the infrastructure that links users to the right support resource for their problem internal or external to the enterprise. The User Center The User Center is a web-based application that provides users of the extended enterprise self-healing and self-service capabilities, plus a mechanism for requesting online assisted service. The Support Center The Support Center is a Web based application that provides support professionals across the extended enterprise the ability to remotely diagnose and resolve problems and to answer questions. The Support Center provides support professionals with a comprehensive suite of tools for problem resolution, collaboration and communication. The Foundry The Foundry acts as the content manager for your eSupport solution. The Foundry enables your support professionals to create, manage, publish and maintain personalized support solutions called SupportActions™ that automate issue resolution. Integration Activators Support.com’s Integration Activators plug into the Support Portal Hub’s integration platform, automatically feeding SmartIssueTM information into call-tracking systems, knowledge bases and other support technologies in order to automatically populate trouble tickets and enable better solution matching to automate the problem resolution process. RightAnswers.com Knowledge Base The RightAnswers.com Foundation Channel knowledge base provides instant expert content for organizations seeking “best-in-class” third party content. This knowledge base integrated into the Support.com suite provides thousands of complete descriptions, causes and solutions to common desktop-related problems, allowing organizations to quickly realize the benefits of the self-service and optimized assisted service.