Company Profile
Talisma Corporation is a provider of interaction-centric CRM solutions for service, sales and marketing. Talisma’s proven philosophy of rapid software deployment and use-based evolution has helped hundreds of companies create long-lasting and profitable customer relationships and see early returns on their investment. Whether deployed inside the enterprise or hosted, Talisma’s modular CRM products and services are easy to deploy, extend, integrate, and scale. The company also provides extensive training and integration services and outsourced support services. Talisma’s Outsourced Services provide skilled and knowledgeable people to support a company’s need for 24x7 worldwide support, complimenting its full suite of product offerings. Headquartered in Seattle, Talisma has more than 500 employees with offices in India, Europe, Asia and 15 cities across the U.S. The company has a rapidly growing list of more than 500 customers including Real Networks (Nasdaq: RNWK), Air Products (NYSE: APD), MSNBC, Cooper Tire and Rubber (NYSE: CTB), The Red Cross, EMI, Mexicana Airlines, Tupperware (NYSE: TUP) and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, Paul Maritz, SeaPoint Ventures, Cedar Grove Investments and The Carlyle Group.
Talisma CRM Suite Talisma's comprehensive CRM Suite engages all touch points between you and the people with whom you do business. No matter how the customer contacts you-self help, e-mail, web forms, chat, VoIP, fax, phone, or in person-Talisma CRM Suite handles the interaction easily. In addition, because our service, marketing, and sales systems are integrated, you can leverage all this information throughout your organization to provide a 360-degree view of your customer. Talisma CRM Suite is a complete solution for your CRM needs including service, marketing, and sales. Talisma Contact Center Suite The Talisma Contact Center Suite features a unified agent desktop, which allows CSRs to communicate with customers through all communication channels, including phone, e-mail, Web chat, VoIP, and so on, in an integrated fashion keeping a single, comprehensive view of each customer. In addition, Powerful reporting and analytic capabilities that uncover valuable business intelligence and enable you to take immediate action. Intuitive reports provide key metrics on customer behavior and operations, and allow you to easily evaluate response time, workforce efficiency, and other critical performance factors. Decision-makers throughout your organization have instant access to the information they need to improve customer identification, acquisition, retention, and growth-vital elements of increased economic performance. Talisma Outsourced Services Talisma offers outsourced customer service representatives in addition to software products. Our highly educated and expertly trained professionals manage all customer queries quickly-whether a developer with an engineering-level question or a customer with a shipping complaint. Unlike most support personnel, we hire only college graduates, many with computer science degrees. Talisma's facilities, operations, and security are time-tested, proven to ensure reliable service. We take extreme precautions to safeguard your customers and your data. Over the years, we have developed proactive methods such as our quadruple power backup and triple IP redundancy to eliminate any service disruptions. Talisma Marketing Suite Talisma Marketing Suite is a complete solution-designed to help you plan campaigns, segment customers, create and deliver content, respond to inquiries, and analyze the results. Because it integrates seamlessly with Talisma's Sales and Service Suites, you can automatically transition receptive targets to opportunities and opportunities to satisfied customers, resulting in increased sales and increased customer loyalty. Talisma Sales Suite The Talisma Sales Suite enables your sales reps to intuitively leverage the rich data store to zero in on the specific needs of prospects, gain their confidence, and close sales. It analyzes sales pipelines, develops accurate business forecasts and sales rep performance metrics and can be deployed in a matter of weeks, making your enterprise productive and well on the way to accelerated ROI. In addition to its "out of the box" capabilities, it features an open architecture with a multitude of sales-related APIs to integrate with transaction systems for online sales or other systems within the enterprise. Talisma E-mail Talisma E-mail enables organizations to quickly and professionally manage high volumes of e-mail communication. It improves customer satisfaction and reduces costs by giving your staff the tools necessary to provide timely, relevant and accurate responses. An intuitive user interface (UI) and many productivity features help customer service and Sales representatives provide high levels of service quickly and cost effectively.