Company Profile

Synchrony Communications

Synchrony Communications, Inc. is a leading provider of interaction management solutions for top contact centers, e-retailers, Fortune 1000 companies and business-to-business net marketplaces. Synchrony enables its customers to manage interactions and transactions effectively with the entire spectrum of stakeholders-customers, partners, suppliers, and employees-throughout the business value chain. As a remote-hosted or licensed solution, Synchrony provides extensive customer service, and inbound and outbound sales and marketing capabilities across multiple communications channels: phone, fax, email and chat.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 221 East Fourth St.
Suite 500
Cincinnati    Ohio 45202
USA
(513) 362-5500
(513) 362-5555
www.synchrony.net
info@synchrony.net
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1997
Private
$10M - $25M
144
Product Platforms:
Systems:

Databases:
 Enterprise JavaBeans(TM)


 
 
Core Products and Services

Synchrony 2.0 Synchrony Solutions 2.0 is the only customer management software architected completely with Sun Microsystems' Enterprise JavaBeans™ (EJB) and Java™ 2 Platform, Enterprise Edition (J2EE) making it the most integrated and scalable option available. Synchrony 2.0 release is also first to market application with multi-channel integration and universal queuing capabilities. Universal queue feature enables contact center agents to respond to clients on a priority basis, thereby increasing customer loyalty. The company's thin client desktop based entirely on Java™ technology allows Synchrony's customers to add agents quickly, requiring only a personal computer with a browser and a standard analog telephone to create a new agent desktop.
 
Synchrony 3.0 Synchrony 3.0 is a licensed-based version of Synchrony 2.0. This allows companies to place the Synchrony technology behind their own firewalls and run the program themselves. Synchrony 3.0 application comes equipped with features integral to Synchrony's suite of integrated customer interaction management applications; 3.0 application provides for multi-channel integration, universal queue, and rapid scalability.
 

 

 

 

 

Representative Customers
PlanetFeedback.com    An Internet service that allows consumers to voice compliments and complaints to thousands of companies across the nation.  
ZoomTown    The Internet focused subsidiary of Broadwing Inc.  
Reflect.com    The first interactive beauty care service  
Petscriptions.com    A new Internet veterinary pharmacy  
AlexBlake.com    The Internet's premier destination for name brand hosiery products  
SurplusIT    An online market for surplus assets  

 

Major Partners
Vignette    Vignette Corporation (Nasdaq: VIGN) is the leading supplier of e-business applications. Vignette's products enable businesses to create and extend relationships with prospects and customers and ease high-volume transaction exchanges with suppliers and partners, all of which enhances customer satisfaction. Vignette powers more than 1,000 leading e-businesses. Headquartered in Austin, Texas, Vignette Corporation has offices located throughout Europe, Asia, and in Australia and can be found on the Web at http://www.vignette.com.  
eMation    eMation is a market leader in Internet infrastructure solutions that enable companies to unlock the e-value of their products and services. Providing the e-business link between industry and customers, eMation's Internet-driven technology transforms the complex interaction among data, technology and people into a source of new revenue and business-enhancing information. eMation works with companies that provide equipment and services to a wide range of industries, including medical, telecommunications, building, industrial, office and home automation. Headquartered outside Boston, MA, the company has R&D centers in Israel and the US, sales offices in the US, France, Germany, the Netherlands, Israel, and the UK. A network of distributors in over 40 countries provides local marketing, training, consulting, sales and technical support services. More information can be found regarding eMation at www.emation.com  
NativeMinds    NativeMinds (formerly Neuromedia) is the leading provider of software and services to create automated natural-language sales and customer service solutions for the Web called vReps. vRep benefits include higher success rates for e-commerce transactions, reduced call-center volumes, conversation-based marketing analysis, and a higher level of overall Web customer satisfaction and brand recognition. Customers currently implementing vRep technology include reflect.com, SmithKline Beecham, Convergys, and Procter & Gamble. NativeMinds is headquartered in San Francisco, CA with regional offices in Chicago, IL, and New York, NY. For more information, visit NativeMinds at www.nativeminds.com.  
Keane    Headquartered in Boston, Keane, Inc., is a $1 billion firm that helps companies plan, manage, and build application software to achieve business advantage. Keane does this by adhering to rigorous process and management disciplines and performance metrics incorporated in its core IT solutions. Keane's services include Business Innovation Consulting, Digital Strategies, e-Solutions, Customer Relationship Management (CRM), and Application Development and Maintenance (ADM) Outsourcing. These services are delivered through a network of more than 50 branch offices in North America and the UK. Information about Keane is available via www.keane.com or at 1-800-75-KEANE.  
Organic    Organic, Inc. (Nasdaq: OGNC; www.organic.com), a leading international Internet professional services firm which targets the customer-to-business market, is built around a "buyer driven" service model that encompasses both traditional business-to-business and business-to-consumer engagements. Founded in 1993 and based in San Francisco, Organic has a history as an industry innovator, having developed the Apache Web server and worked on the design of some of the Internet's earliest Web sites, including Yahoo! The company's C2B Internet professional services include strategic consulting and research, site design, software engineering and technical program management, online marketing services including media buying and management, public relations and customer service, and fulfillment consulting and transaction management. Organic has performed work for over 250 clients, and has gained significant experience by working with both the Global 1000 and emerging Internet companies. The company's clients include DaimlerChrysler, British Telecommunication plc, Tommy Hilfiger, Blockbuster, Washington Mutual, and Federated Department Stores, Inc. Organic has offices in the U.S., Canada, Asia, Europe, and Latin America.  
West Teleservices    West TeleServices Corporation is a leading provider of innovative, full-service customer care solutions that help Fortune 500 and E-100 companies acquire, retain and grow profitable customer relationships. West has the technology and experience needed to create customized solutions that work for both e-Business initiatives and traditional business ventures. West's customer contact solutions incorporate live agent and automated services using the latest in voice and Internet technology. Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of approximately 20,000 employees, including an IT staff of over 725, occupying 32 state-of-the-art customer contact centers across North America.  

 

Industry Awards
2000    Users Choice Award  
1999    Call Center Solutions Editor's Choice Award for ASP Customer Relationship Management  
1999    ComputerWorld Top 100 Emerging Companies to Watch in 2000