Company Profile
Sutherland is an Electronic Customer Relationship Management (eCRM) professional services organization that provides the IT resources, access to Suthernet(TM) - a high performance communications network infrastructure - and process management services that allow clients to build remote customer relationships over the Internet. Sutherland’s depth of experience and expert knowledge, in conjunction with their business-to-business communications network and e-Business partner consortium, provide the necessary assistance to enable companies to take advantage of world-class eCRM solutions. With over 14 years in the Customer Relationship Management industry, Sutherland is recognized as the leader in combining innovative technologies to enable companies to reach, retain, and take care of their customers most effectively. Sutherland empowers their clients to maximize profitability, revenue and customer satisfaction by providing better customer understanding, increased customer access, more effective customer interactions, and integration throughout all customer channels and back-office enterprise functions. Sutherland’s clients consist of Fortune 500 companies as well as many emerging, high growth organizations. Visit their Web site at http://www.suth.com/ or call them at (800) 388-4557.
Consulting and Advisory Services Sutherland works closely with clients to determine the right combination of strategy, business process, and technology to support Internet-enabled and Web-based sales, marketing and customer support operations. Sutherland provides consulting services within two practice areas: Business Process and IT Consulting. Their Business Process Consulting services create a fundamental re-examination, redesign and implementation of an organization’s customer relationship processes to increase overall efficiency and productivity. Within the IT Consulting space, Sutherland helps clients understand current and future technology needs, assess various technology strategies, and formulates a logical design of the systems and infrastructure to meet the needs of an Internet-integrated eCRM solution. Sutherland’s systems integration services create the detailed design, implementation and management services to link eCRM technology with a client’s existing or planned IT infrastructure at their location. Application Hosting and Infrastructure Management Sutherland offers Application Hosting and Infrastructure Management to clients who wish to deploy eCRM solutions without having to exert the time, capital, and resources necessary to integrate, install, support, administer, and maintain the latest Internet and Customer Relationship Management technology. Sutherland provides integrated communications, workflow management, CRM applications and all of the necessary hardware to clients via Suthernet(TM), their high-performance communications network infrastructure. Suthernet(TM) is a complete eCRM technology infrastructure that the company has built, which combines Internet and voice communications with best-in-class packaged CRM applications. Sutherland clients can rent access to Suthernet(TM) for a monthly subscription fee. Business Process Management Sutherland has the unique ability to assume responsibility for managing the entire Customer Relationship Management process for their clients. Sutherland will recruit, build, manage, and develop a dedicated customer operations team that integrates into clients’ existing business process and leverages Sutherland’s multi-channel communications network and e-business technology infrastructure. The three types of CRM business processes that Sutherland will manage on behalf of a client are Sales Operations, Customer Service and Support Operations, and Marketing Support Operations. Sutherland will manage these CRM teams at the clients’ site or at any of their 11 customer operations centers. The company will also open a new, fully functional customer contact center for a client.