SupportPlaza provides e-support software that enables technical support units and help desks to quickly obtain end user computer data and accurately diagnose technical problems. SupportPlaza's e-support software is for internal corporate help desks; ISV, ISP, and ASP support units; resellers and distributors; and IT support outsourcers.  
 

Contact Information: Address:       Phone: Fax: Web: E-mail: 3315 Almaden Expressway, Suite 10 San Jose   CA 95118 US +1 (408) 445 3280 +1 (408) 445 3284 www.supportplaza.com sales@supportplaza.com

Company Facts: Founded: Ownership: Revenue: Employees: 1999 Private <$5M 15 Product Platforms: Y2K Compliant: Systems: Databases: Yes Windows 95 Windows 98 Windows 2000 Windows NT 4.0

 
 

Core Products and Services

Voila! Voila! enables support representatives to electronically obtain end user computer data and diagnose technical problems - even for complex network-related problems. Voila! helps support desks eliminate first support calls, avoid escalations, accelerate problem resolution, and ensure customer loyalty.
 
Voila! Toolkit Voila! Toolkit allows software providers to integrate Voila! e-support features directly into their own applications. Software providers can now save development time and costs by using a high quality e-support solution that is customizable to support their specific Windows applications.