Company Profile

Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 20,000 service professionals at 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
 

 

Core Products and Services

SSPA Research SSPA Research is your primary source for up to date information and analysis about support industry practices, operational performance benchmarks and metrics. SSPA Research is one of the largest research organizations dedicated to the service and support industry. During the last year alone, SSPA conducted 2,000 survey interviews and developed a database of industry benchmark data with over 100,000 key statistics.
 
Corporate Membership Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 20,000 service professionals at 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
 
Individual Membership SSPA I N D I V I D U A L M E M B E R S H I P Overview Benefits Membership Application The SSPA welcomes you to join tens of thousands of executives and professionals from support centers, call centers and help desks around the globe. By joining SSPA you can access the center of support including industry experts, a rich online community, the latest in technology and a network of the best and brightest service and support professionals. When you become a SSPA Member, you join the thousands of other service and support executives from companies like Oracle, IBM Global Services, Microsoft, Best Software, Compaq, Stream International, Cisco Systems, Intel, Hewlett-Packard, Lockheed Martin and many others.
 
Vendor Membership Worldwide Industry Recognition As a SSPA Vendor Member, your company is eligible to truly penetrate this market and distribute product information to thousands of SSPA Members through articles, white papers and more.
 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 11031 Via Frontera San Diegi,  CA  92127 USA 858.674.5491 858-674-6794 www.thesspa.com info@thesspa.com