Silknet Software (NASDAQ:SILK) provides the industry's leading customer-centric e-business applications and systems for Global 2000 and dot.com companies such as Office Depot, Microsoft, Priceline.com, Beyond.com, Sprint, Utility.com, Inacom, KPMG and Bell Canada. Built from the ground up with Web technologies and standards, Silknet's software allows companies to build strong customer relationships through personalized marketing, sales, electronic commerce and customer support services. Silknet's approach integrates all customer interactions and data whether across the Web, by phone, through e-mail or in person, providing the company's agents, partners and the customers with a single view of their relationship.  
 

Contact Information: Address:     Phone: Fax: Web: E-mail: 50 Phillippe Cote St Manchester   NH 03101 USA 603-625-0070 603-625-0428 www.silknet.com info@silknet.com

Company Facts: Founded: Ownership: Revenue: Employees: 1995 Public $10M - $25M 220 Product Platforms: Y2K Compliant: Systems: Databases: Yes

 
 

Core Products and Services

Silknet eBusiness System™ The eBusiness System is a robust, Web-based framework for enabling and managing personalized interactions, collaborations, and transactions with customers, partners or employees. It is an n-tier, component-based platform for distributed, thin-client enterprise computing across the Internet, Intranets or Extranets. The eBusiness System gives companies a highly-scalable and extensible platform for easy deployment of Silknet's Web applications in customer service, support, and e-commerce, and for rapidly developing and implementing custom Web solutions.
 
Silknet eService™ Silknet's eService is a complete Internet-architected customer support solution that fully integrates and utilizes the extended enterprise, the customer, and the best functionalities of phone, e-mail and Web interaction in one thin-client, browser-based application. eService provides companies with the means to dramatically improve service while reducing costs and gaining a strong competitive advantage.
 
Silknet eCommerce™ Silknet’s eCommerce is a Web-based solution for creating one view of your customer transactions, not only across departments and functions (sales, marketing, support, accounting, finance, etc.), but also across business units, and partners. The integration of Silknet eCommerce and Silknet eService, the leading Web-based customer service software, gives you one simple solution for managing personalized interactions throughouth the customer lifecycle.