Company Profile
Siebel Systems, Inc. (Nasdaq: SEBL) is the world’s leading supplier of Web-based front office software systems. Siebel Systems provides an integrated family of sales, marketing and customer service application software for field sales, customer service, telesales, telemarketing, field service, third-party resellers and Internet-based eCommerce. Siebel Systems’ products are designed to meet the needs of small, medium and large businesses. Siebel Systems’ sales and service facilities are deployed locally in more than 20 countries and can be reached through the World Wide Web at www.siebel.com.
Siebel Sales Enterprise Siebel Sales Enterprise assists sales professionals with comprehensive tools and information including opportunity and sales pipeline management, profile and account management, a complete multi-media, Web-enabled marketing encyclopedia with rich information about products and pricing, competitors, decision issues, objection handling tools, and complete sales tools including brochures, data sheets, presentations, and videos. Siebel Marketing Enterprise Siebel Marketing Enterprise guides and assists marketing professionals in developing, implementing, managing, and refining their strategies across products, product lines, geographies, demographics, and sales territories. Siebel Marketing Enterprise provides a comprehensive set of tools and information including a prebuilt customer datamart, sophisticated multi-dimensional prebuilt and customizable analysis, market segmentation, list and campaign management tools, integrated workflow management, call scripting, and marketing communication tools. Siebel Call Center Siebel Call Center empowers agents with the right information to provide world class customer service, generate increased revenue, and create a closed-loop information flow throughout the front office. Siebel Call Center enables agents to handle interactions across a broad range to communications channels such as phone, Web, fax, email, IVR and voice over IP. Designed to meet the most rigorous call center requirements, it is extremely scalable and cost effective. Siebel Call Center provides essential sales and service functions including: service request management, problem resolution, campaign management, sales forecasting, customer profiling; Internet self-service; off-the-shelf CTI, workflow automation, dynamic call scripting, integrated with mobile professionals, email and fax integration, Internet content delivery, service level agreements management, and customer satisfaction tracking. Siebel Product Configurator The Siebel Product Configurator makes it fast and easy to build accurate quotes, guiding a sales or service representative through a point-and-click process of solution configuration. Sales and service representatives configure products and services directly by selecting options themselves. Or, they rely on Siebel SmartScript to lead them through a profiling process with the customer, and the Siebel Product Configurator automatically configures solutions that best meet the customer's requirements. The Siebel Product Configurator is the only product that allows users to configure solutions while disconnected and rapidly receive those changes through a fast and reliable synchronization process. Siebel Remote synchronizes only field-level net changes, at even the lowest network communications speed, dramatically reducing the time to receive new configuration rules. Siebel Field Service Siebel Field Service, the first completely mobile field service application, allows organizations to profitably manage all aspects of their field service operations. This product is part of Siebel’s comprehensive family of Web-based front office solutions that offer best-of-class functionality in every category of sales, marketing, and service. Field service organizations rely on Siebel to handle closed-loop problem resolution including call handling, shipment of replacement parts, creation and tracking of field activities and return of defective parts, providing comprehensive information concerning required tools, parts, and skills to ensure that the customer's problem is corrected during the first on-site visit. Siebel Field Service uniquely offers complete service request management, service activity management, account management, intelligent assignment and dispatch, parts usage, trunk inventory, and knowledge bases of known problems and solutions. Data-driven workflow, routing, and authorization ensure that field service organizations follow approved business practices. Siebel eBusiness Applications Siebel eBusiness enables companies to create and execute Internet-based marketing campaigns to identify and acquire new customers, develop customized product and service offerings that meet customer requirements and expectations, facilitate unassisted selling over the Web, provide 7x24 customer service and support, and manage channel relationships to ensure optimum effectiveness and efficiency. The Siebel eBusiness product line includes: Siebel eSales, Siebel eMarketing, Siebel eService and Siebel eChannel.