Sideware is a leading developer of customer service solutions for e-businesses. Sideware’s Dr. Bean software is an e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing multi-platform scalability and functionality across all major operating systems (Windows, NT, Unix, Linux or Mac). In addition, the company is an independent software vendor (ISV) of IBM and has coupled eCRM technology with IBM products, to deliver a flexible e-business "backbone" that enables corporations to build profitable relationships with their customers. Sideware is also a Premier Software Partner of Siebel, to provide integrated Internet customer service solutions to companies doing business on the Web. Other key strategic business partnerships include ties with Oracle Corp., Sun Microsystems and SAIC. For more information, visit www.sideware.com.  
 

Contact Information: Address:       Phone: Fax: Web: E-mail: 1810 Samuel Morse Drive Reston   VA 20190 USA 703-437-9002 703-437-9065 www.sideware.com

Company Facts: Founded: Ownership: Revenue: Employees: 1998 Public <$5M 140 Product Platforms: Y2K Compliant: Systems: Databases: Yes UNIX LINUX NT AIX Windows DB2 Oracle 8i

 
 

Core Products and Services

Dr. Bean 3.2 Scalable and 100% Java, Dr. Bean 3.2 provides the power to control the entire customer experience from beginning to end, ensuring total client satisfaction each step of the way. This eCRM technology provides the critical back-office tools that enable cross-selling, up-selling and after-sales follow-up that promotes customer loyalty.
 
Dr. Bean On Call v.1.0 Dr. Bean On Call is next-generation service based upon Sideware's Universal Framework. It offers three customer interfaces: HTML, Applet and Application.