Company Profile


ServiceWare is a leading provider of enterprise Knowledge Management (KM) solutions that enable organizations to deliver superior service for customers, employees and partners by transforming information into knowledge. ServiceWare's Web-based software, powered by the Cognitive Processor®, a patented self-learning search technology, enables organizations to first capture intellectual capital and then manage this repository of corporate knowledge. The knowledge base can then be easily accessed via a browser to effectively answer inquiries made either over the Web or through the telephone to a customer contact center or help desk.

Customers use ServiceWare's Knowledge Management solutions to:

  • Strengthen relationships with customers, partners, suppliers and employees
  • Decrease operating costs
  • Improve creation, dissemination and sharing of enterprise knowledge
  • Integrate seamlessly with existing technology investments
     



     
    Core Products and Services

    ServiceWare Enterprise ServiceWare Enterprise(tm) is a software solution that allows ServiceWare customers to provide personalized, automated Web-based service tailored to the needs of their users. ServiceWare Enterprise enables businesses to capture enterprise knowledge, solve customer problems, reuse solutions and share captured knowledge throughout the extended enterprise. In addition, through the self-learning features of ServiceWare's patented Cognitive Processor technology, the solutions generated by these products are intelligent in that they are have the capability to learn from each interaction and automatically update themselves accordingly. ServiceWare Enterprise includes four main components - ServiceWare Self-Service(tm) (Web-based self-service for customers, partners and employees), ServiceWare Professional(tm) (for customer service, sales and field service personnel), ServiceWare Architect(tm) (for Quality Assurance professionals and subject matter experts) and ServiceWare Administrator(tm) (for knowledge base administration).
     

     

     

     

     

     

    Contact Information:
    Address:
     
     
    Phone:
    Fax:
    Web:
    E-mail:    		 333 Allegheny Avenue
    Oakmont,  PA  15139
    USA
    1.800.572.5748
    (412) 826-0577
    www.serviceware.com
    info@serviceware.com
     

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