Company Profile

Rockwell FirstPoint Contact Corporation, a business of Rockwell Automation, provides complete customer contact center solutions that support a variety of channels including voice, e-mail, web, wireless and VoIP, utilizing a unique open interaction infrastructure. The first organization to develop automated call center technology, Rockwell FirstPoint Contact has a 30 year reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Rockwell FirstPoint Contact helps organizations leverage data from across the enterprise to fulfill customer relationship management strategies with two core solutions. FirstPoint Enterprise 2002 is specifically designed for implementation within an enterprise, while FirstPoint Business Edition addresses the needs of the small to medium-size contact center. Rockwell FirstPoint Contact’s reach extends around the globe with offices in North America, the United Kingdom, Australia, and South Africa.
 

 

Core Products and Services

FirstPoint Enterprise 2002 FirstPoint Enterprise 2002 is an end-to-end solution, offering comprehensive multi-channel contact management, industry-leading universal queuing, routing and reporting functionality and a unique, open architecture which easily integrates enterprise data, which can be delivered to the agent at the point of contact.
 
FirstPoint Business Edition FirstPoint Business Edition, is an ‘out-of-the-box’ multi-channel solution for small- to medium-sized contact centeres, offering the same flexibility, functionality and integration enjoyed by the world’s largest contact centers, at an extremely competitive price.
 
FirstPoint Solution Services FirstPoint Solution Services provides consulting services for planning, designing and implementing both Rockwell FirstPoint Contact call and contact center solutions and best-of-breed partner solutions.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 300 Bauman Court Wood Dale,  IL  60191 USA 630-227-8000 630-227-8186 www.rockwellfirstpoint.com info.americas@rockwellfirstpoint.com