Company Profile
Respond is the leading expert in feedback and complaints management software and services. Since 1991, Respond's suite of software and service solutions has helped companies capture, analyze and apply customer feedback to the design and improvement of their products and services. Respond is solely focused on customer retention and loyalty. Our staged, structured approach helps organizations better listen and proactively seek customer feedback enabling them to completely satisfy customers and create true customer loyalty.
Respond 3 Respond 3 is the foundation on which your organization can launch or build a total solution to capture, analyze and apply customer complaints and feedback. Based on a simple card system, Respond 3 lets you manage feedback and complaints from initial contact to resolution for complete customer service. Respond eFeedback Give Customers 24-Hour Access To Your Organization, Seven Days a Week. Respond eFeedback is a web-enabled solution to let you capture and manage customer feedback and complaints from your website directly to your Respond database. Respond Front Desk Capture Customer Feedback at Every Contact Point In Your Organization Respond Front Desk empowers employees to capture customer feedback at every contact point in your organization. Our Java browser based product provides specific functionality to capture, track and analyze customer data on every desktop via your organization's intranet. Respond Data Capture Capture Customer Feedback in Key Service Areas. Respond Data Capture is customized to meet feedback capture and escalation needs in your organization. This unique mechanism can be launched within a call center or service agent's existing application to collect and save feedback directly to Respond without interruption to the normal customer service protocol.