Company Profile
Remedy is the world’s leading supplier of eCRM and eBusiness infrastructure solutions. With over 8,400 sites in production, more organizations use Remedy products for eCRM and eBusiness infrastructure management than any other solution. Remedy delivers service solutions that accelerate an organization’s move to eBusiness and raise its agility to continually differentiate from competitors. Remedy’s fast deployment programs and radical adaptability enable organizations to move more quickly to an eBusiness model, and to do so in a differentiated way. By focusing on internal and external service as competitive differentiators, our customers continually improve both their customer interactions and internal operations to raise satisfaction and lower costs.
Remedy Action Request System (AR System) The Remedy AR System provides a strong foundation for automating and optimizing critical business functions from human resources and finance to customer service and sales. Remedy AR System's unmatched scalability means that Remedy applications easily serve ten users in a single department or tens of thousands of people across a global enterprise. Remedy Web Remedy Web is a 100 percent pure Java applet that is also a client to the Remedy AR System. Remedy Web provides virtually all of the same functionality of the native tool, with the added benefit of Web deployment. Using Remedy Web, native tool functionality can be obtained without actually installing the native user tool on the end-user’s computer. Remedy Strategic Services Suite Remedy offers a complete professional services portfolio including Consulting Services, Customer Support Services, Educational Services, Executive Services, and Strategic Partnerships. Remedy@Work Using the advanced Remedy@Work Web centric product family, enterprise departments such as finance, human resources and operations can take advantage of Remedy's highly adaptable products in the same way that IT departments have. Remedy@Work applications automate the everyday, time-consuming tasks that typically require managers and employees to chase down forms and organizational approvals. These include submitting expense reports, setting up new hires, moving existing employees and handling purchase requisitions. Remedy CRM Solutions Remedy CRM Solutions is an integrated product suite that includes Remedy Customer Support for technical assistance, Remedy Quality Management for product quality assurance, Remedy Leads Management for opportunity management and telesales, and Remedy Sales Continuum for sales force automation. Leveraging the Remedy AR System, Remedy's CRM applications install and configure quickly, adapt as your business grows and changes and allow easy customizaiton and integration.