Company Profile
Quintus Corporation provides contact center software that unites traditional call center technology with Internet communication, allowing businesses to build customer relationships, consistently and cost effectively, across a variety of media. The company's innovative Quintus eContact suite of software includes computer telephony integration software and applications for customer relationship management, email response management, Web, and e-commerce integration. Quintus' award-winning products help businesses build long-term customer relationships, and the company's customers include 13 of the Fortune 50 companies. In 1997, Quintus acquired Nabnasset Corporation, based in Acton, Mass. Quintus is privately held and based in Fremont, Calif.
eContact eContact—a complete, end-to-end solution for managing customer relationships across a variety of communication channels, including Web, e-mail, fax, and advanced telephony systems. The eContact product suite offers companies an uprecendented level of control, flexibility,and business performance for managing customer relationships in the fast-paced, e-commerce environment. Quintus CTI Quintus CTI is known as computer telephony integration (CTI) software. Quintus CTI software handles transactions across a broad spectrum of media beyond the telephone, including e-mail, fax, and the Internet. Through its object-oriented, client-server architecture, Quintus CTI integrates telephone hardware, switches, and computers from different manufacturers in an open, networked environment. Quintus CTI communicates across the network to process requests, responses, and events. CallCenterQ CallCenterQ is part of the Quintus Enterprise Suite, a family of desktop applications. CallCenterQ provides a range of functionality that alllows agents to handle service requests, manage contacts, track collateral inventories, manage telemarketing campaigns, and generate personalized letters. CustomerQ CustomerQ is an application for support environments, providing the tools necessary to provide superior customer support. CustomerQ provides knowledgebase access to detailed information and full tracking and management of the resolution process. Call CenterQ for Consumer Relations CallCenterQ for Consumer Relations, part of the Quintus eContact Suite, is customer relationship management software designed specifically for companies that provide consumer services or sell consumer packaged goods. CallCenterQ for Consumer Relations gives agents the information they need to resolve customer issues, including a history of customers' previous transactions, data from complex distribution channels, and information about particular product brands. HRQ HRQ is designed specifically to meet the needs of today's HR call centers. HRQ consolidates a broad spectrum of tasks right on the desktop, allowing HR staff to respond quickly and accurately to inquiries over the phone, Web, e-mail, and via paper correspondence. HR departments can access information fast, provide personalized service, and keep a record of every single transaction.