Company Profile
Q-Link Technologies is changing the way companies deliver e-service by enabling them to manage the entire interaction life cycle with customers, channel partners, and the enterprise. Central to the Q-Link e-Service System are unprecedented workflow capabilities that allow firms to bridge the gap between customers, e-commerce and enterprise processes. As an innovator of e-Service Solutions, Q-Link Technologies is proud to have some of the World’s most recognized companies as customers including global leaders such as Motorola and The Pennzoil-Quaker State Company and innovative market makers such as Crystal Insight and SourceTrack. To learn more about Q-Link, visit www.qlinktech.com or call 800-889-6390.
Q-Link e-Service System The Q-Link e-Service System is a web architected solution that will enable companies to take any type of request from any e-business touchpoint such as email, web forms, or even live web interactions and leverage advanced workflow technologies to deliver them throughout the enterprise for resolution. It is this unique design that can create exponential leaps in performance and efficiency and help businesses meet the ever increasing expectations of on-line customers. Q-Link Process Manager Q-Link Process Manager is an advanced workflow solution that allows enables companies to create seamless business processes between customers, channel partners and the enterprise. Now, the workflow, business rules, and information requirements into one inclusive system enabling real time delivery of interactions across the enterprise. Q-Link eMail Manager Q-Link email Manager enables your company to successfully respond to any type of email or web form request. Q-Link utilizes an advanced rules scoring intelligence to precisely diagnose the exact nature of the request and leverages a comprehensive solution library for automatic and selected responses. Q-Link Interaction Manager Q-Link Interaction Manager provides companies with unlimited flexibility for engaging e-customers including Q-Link’s intuitive self-service systems that help customers find their own solutions or for customers who require immediate interaction options, Q-Link’s auto-response, live chat, and co-browsing features provide customers with powerful real time interaction capabilities. Q-Link Portal Manager Q-Link Portal Manager a powerful way to engage your on-line customers by presenting a comprehensive view of every interaction through a unique personalized interface. Information such as order history, service requests, performance reports or account status can all be brought together through a single web destination allowing you to communicate and collaborate in ways never before possible. Q-Link Knowledge Manager Q-Link Knowledge Manager is a self-generating knowledgebase for organizing and accessing critical business information and presenting solutions to on-line customers.