Company Profile
Outlaw Technologies (www.outlawtech.com) is the leader in Healthcare Relationship Management (HRM) solutions specifically for health insurance. Located in Boulder, Colorado, Outlaw Technologies is a privately held corporation focused exclusively on providing software solutions to increase member retention and profitability in the health insurance industry. Its flagship product, CustomerFocus, is designed to improve the member and provider experience by providing better healthcare customer service technology. Outlaw's products also include E-CSR.com, an on-line, self-service, e-health application for automating many healthcare customer service functions for members, providers, and employer groups via the Internet. Outlaw’s product suite provides the tools for healthcare organizations to increase member retention, lower call center costs, and improve management’s access to customer call data. CustomerFocus and E-CSR.com are designed to integrate with market leading claims adjudication systems from vendors such as McKesson-HBOC (NYSE: MCK), Erisco – an IMS Company (NYSE: RX), Computer Sciences Corporation – CSC Healthcare (NYSE: CSC), Health Systems Design Corporation (NASDAQ: HSDC), and others.
CustomerFocus CustomerFocus is the only Healthcare Relationship Management (HRM) solution available today. The client-server application automates the member and provider services areas of a health plan. CustomerFocus features, such as Inquiry, Grievance and Appeals tracking, Claims Status, Summary of Benefits, and On-line Documents, provide a comprehensive desktop for the healthcare Customer Service Representative. Benefits of CustomerFocus include improved member retention, lower call center costs, easier regulatory compliance, and extensive management reporting. E-CSR.com E-CSR.com is an ehealth extension of CustomerFocus. With E-CSR.com, Members, Providers and Groups can use the Internet to obtain information such as patient eligibility, formulary lists, physician directories, or even submit an issue to the health plan on-line. CustomerFocus tracks all activity on E-CSR.com and includes these e-contacts in the member's or provider's call history. E-CSR.com activity is also included in CustomerFocus reporting to provide management with a complete contact history.