Company Profile
Octane Software, Inc. is the leading provider of Internet Relationship Management (iRM) applications and infrastructure, supporting the success of today's electronic businesses - The Digital 1000. Built by a team of electronic customer relationship management (eCRM) industry experts, Octane is focused exclusively on helping its Digital 1000 customers use real-time, interactive customer care to compete in the new e-business economy. With Octane 2000, its iRM product suite, fast-moving companies are experiencing increased customer acquisition and retention, along with improved operating efficiencies and greater competitive power. Founded in 1997 by a team of eCRM industry experts, Octane is the first company to address the requirements of this new generation of global business leaders with real-time, interactive customer care solutions built for today's high-speed, e-business marketplace. By combining its proven expertise in eCustomer care implementations with patent-pending technologies, Octane helps you drive dynamic, personalized interactions across multiple communication channels to measurably improve revenues and profits. Headquartered in San Mateo, Calif., with sales offices in Atlanta, Boston, Chicago, Phoenix and London, Octane can be reached toll free at 1-877-4OCTANE, or by visiting www.octanesoftware.com.
Octane Software's product portfolio, Octane 2000, addresses the new mix of complex e-business objectives by providing a robust Internet Relationship Management (iRM) application suite built on top of an Internet Application Infrastructure, designed and built from the ground up for Internet speed and scalability. Together, the iCare applications and the iBusiness infrastructure exceed the dynamic requirements of today's new breed of market leaders: the Digital 1000. Going beyond the limitations of today's "point solutions," Octane 2000's iCare delivers extensive features and functionality in numerous key business processes, including contact management; product and service requests; self- and assisted-service; and customer, agent and partner personalization. Supporting the complex technology requirements of an effective Digital 1000 environment, Octane 2000's iBusiness infrastructure provides integration and management of various e-business enabling technologies, including multi-channel communications, real-time business intelligence, dynamic process control and enterprise systems integration. All this managed by a powerful design environment providing process modeling and UI development.