Company Profile
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NICE Systems (NASDAQ: NICE) is the pioneer and worldwide leader in Customer Experience Management (CEM) which includes solutions for quality management, multi-media recording (total recording, random recording, selective recording and record-on-demand), call center analysis (business intelligence, performance optimization), e-learning and related professional services. Currently serving 67% of the Fortune 100, NICE introduced the concept of CEM to help organizations leverage recorded customer interactions to improve customer service, reduce liability and risk and increase bottom-line business performance.
NICE is the number one provider of recording solutions for the contact center, financial trading and air traffic control markets.
NiceUniverse® is a comprehensive quality management solution that lets companies capture voice, e-mail, chat, screen activity and essential call details for a complete quality picture. It provides time saving tools and analysis applications to raise the contact center’s level of performance, including flexible recording options, customizable evaluation forms, powerful search tools, and detailed quality management reports and graphs.
NiceLog® is a multi-user, multi-operational system that can record more input channels per unit than any other voice recorder on the market today, with an unlimited number of channels per system. It provides reliable, security-controlled logging, archiving and retrieval of audio -- up to 224 simultaneous recording channels per unit and unlimited hours of audio archived on DAT cassettes, AIT cartridges, MO or DVD disks; or centralized storage.
Executive Connect® bridges the gap between senior executives within the organization and customers. It enables decision makers to dial in to an IVR system to access actual contact center interactions with customers.
NICE Learning™ delivers multimedia-training sessions directly to agents' desktops based on individual training needs therefore reducing training time and costs and leading to improvements in customer service.
NICE Analyzer™ is a powerful web-based data analysis application that allows companies to understand exactly what their customers are experiencing through its contact center to identify areas for improvement and increase productivity. It links essential call details, such as whether customers were transferred, placed on hold, or abandoned from hold, with NICE recordings to enable users to re-create the complete customer experience from start to finish.
ScreenSense™ is the industry's first no-integration-needed software that lets managers automatically initiate the recording of customer interactions based entirely on what takes place on the agent's desktop - such as entering a certain value or using the "help" function.
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E-mail: 301 Route 17 North
Rutherford, New Jersey 07070
USA
1-866-999-NICE (sales); 201-964-2600
201-964-2610
www.nice.com
NA_Sales@nice.com