Company Profile

Net Effect Systems

Net Effect Systems was founded in 1997 by a group of highly-skilled process management, technical support and software development professionals who recognized a need to develop breakthrough services and technology that creates a new paradigm for customer support. The company's software product offering, NEware, is an interactive suite of online customer support applications. Net Effect Systems has a staff of highly-trained customer support professionals who provide a complete line of consulting, business process modeling and support services to assist its customers’ successful implementation of NEware.  
 
Contact Information:
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Phone:
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Web:
E-mail:		 4146 Lankershim Blvd, Suite 301
North Hollywood    CA 91602
USA
818-752-6600
818-752-6605
www.neteffect.com
sales@neteffect.com
Company Facts:
Founded:
Ownership:
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Employees:		 1997
Private

40+
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Y2K Compliant:
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 Yes
Windows NT Windows 95
 
 
Core Products and Services

NEware online customer support software suite NEware software is Net Effect Systems' enterprise-wide, scalable online customer support (OLCS) solution. It harnesses the power of the Internet to provide real-time, text-based support with the one-to-one interaction customers are looking for and the one-to-many capabilities needed to maximize support agent productivity. NEware helps companies capture, distribute and reuse information gathered throughout the electronic commerce and support processes.
 
Net Effect Professional Services Programs Net Effect Professional Services is comprised of a team of business process reengineering, electronic commerce and online customer support (OLCS) experts. This group provides consulting programs that help the Net Effects' customers develop and implement end-to-end online support programs that promote effective electronic commerce by tying together legacy and new customer support technologies.
 

 

 

 

 

Representative Customers
GeoCities    NEware is helping GeoCities' worldwide network of remote support agents assist provide consistently high quality technical support. GeoCities is the world’s largest and one of the fastest growing communities of personal Web sites.  
SBC Internet Services (PacBell, Southwestern Bell & Nevada Bell)    SBC Internet Services has chosen NEware to increase customer satisfaction by providing knowledge-based online support. SBC is the world's 12th-largest Internet service provider with more than 340,000 business and residential customers. It is a company of SBC Communications Inc., a global leader in telecommunications with 34 million access lines and over 5.8 million wireless customers in the U.S.  
Stream International    Stream International, one of the world's top three support outsource companies, is using NEware to provide world-class technical support to its customers. With ten support centers around the world operating on a 24x7 basis, Stream resolves over 1.7 million technical support issues per month in 13 languages. More than 5,000 specialists provide technical support via telephone and the Internet.  
University of Calgary    The University of Calgary is using NEware to expand its level of service by providing online reference help during the evenings when people need help but may not be able to come into the library for assistance.  
    
    

 

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Industry Awards