Company Profile
Metavante Corporation Customer Relationship Management: Metavante Customer Relationship Management (CRM)delivers a complete, integrated customer care solution that offers analytical and decision support capabilities, channel integration, sales and support automation, and financial professional services consulting. We provide CRM products and services through an application service provider (ASP) environment to more than 660 financial service organizations, assisting them in obtaining a complete understanding of their business and consumer relationships. Metavante offers the only CRM system currently offered in an ASP environment. About Metavante Corporation: With more than 3,300 clients, including the largest 20 banks in the United States, Metavante Corporation is a leading financial services enabler, delivering virtually all of the technology that an organization needs to offer financial services. Metavante offers financial technology solutions that drive customer relationship management, electronic banking, electronic funds transfer and card solutions, electronic presentment and payment, financial technology services, private label banking, and wealth management. Headquartered in Milwaukee, Wis., Metavante is wholly owned by the Marshall & Ilsley Corporation (NYSE: MI).
Decision Support & Analytics Metavante’s Decision Support and Analytics component provides an enterprise-wide decision support strategy through a comprehensive suite of products and services to effectively implement a back-office CRM strategy. The robust, comprehensive Metavante Data Warehouse provides the critical foundation for a variety of reporting and analysis capabilities that can be leveraged by our CRM decision support and profitability solutions. As key differentiator in the Metavante CRM offering, our Decision Support & Analytics solutions are integrated with our Sales and Service Automation strategy to seamlessly provide a complete customer view. Sales & Service Automation Metavante CRM offers a comprehensive suite of sales and service automation products and services that will enable financial organizations to move away from the traditional product focus to a more customer- centric, sales-oriented culture. We enable organizations to maximize one-on-one interactions with customers, drive consistent sales, and provide superior customer service --ultimately resulting in increased revenue, improved customer retention, and heightened customer satisfaction. Our front-office solutions integrate seamless with our back–office, decision support and analytics suite of products and services creating a true, end-to-end CRM solution. Commercial CRM Metavante Commercial CRM provides innovative, relationship-based analysis and settlement solutions that deliver distinct competitive advantages, enabling financial organizations to achieve commercial banking business objectives. CRM Professional Services Metavante offers a full range of professional services to assist in the development or enhancement of a client’s CRM strategy. Each CRM product has corresponding professional services that can be engaged to help implement the product. We help clients maximize the use of our CRM products by performing analysis and providing recommendations regarding the processes that surround the use of the product. These services include: Business Process Improvement, Opportunities Assessment, Branch Automation, Enterprise Contact Management, Branch Effectiveness, Incentive Compensation, Customer Satisfaction, Decision Support, Profitability, Marketing CIS Householding, and Commercial