Company Profile
Magic Solutions, a Network Associates business, is the leading provider of e-business service desk solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on Windows 3.X, 9X and NT platforms. The Magic Total Service Desk suite provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with the greatest efficiency. The Magic suite includes Magic Help Desk -- Enterprise Edition; Magic Help Desk -- SupportMagic Edition and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit www.magichelpdesk.com.
Magic Help Desk - Enterprise Edition 100% Browser. 100% Customizable. 100% Functionality. For the first time, IT managers can leverage a common repository of service events and business logic that provides a fully customizable, 100 percent browser- based client interface with a Windows look and feel. Magic Help Desk Enterprise Edition delivers enterprise- level functionality and scalable architecture to ensure that your help desk will keep pace with your business needs. ZAC Suite ZAC Suite provides enterprise-wide control of desktop assets with integrated Desktop Lockdown and Centralized Configuration, Inventory, Distribution, Metering, Menuing, and Remote Control. The world-wide standard in network management software, ZAC automates critical functions and keeps your network running smoothly while reducing your costs. With native NT and NetWare support, ZAC is the way to empower administrators with state-of-the-art desktop management and control.